Web Design
I lead web design projects from start to finish to create websites that support business goals and improve the customer experience.
The completed website gave the company a modern digital presence that better reflected its current business and clearly communicated its expanded services.
The new Salesforce integration also eliminated the need to manually transfer website leads between systems, saving the sales team multiple hours each week while enabling faster follow-up with prospective customers.
The Challenge
The client’s website no longer reflected the full scope of its business. Originally built around an industry-specific platform for selling semi-trailers, the site had become outdated and failed to showcase the company’s growing range of products and services.
The website also created an operational bottleneck. Form submissions were sent to a legacy CRM, forcing the sales team to manually transfer every lead into Salesforce. This added administrative work, slowed follow-up, and increased the risk of missed sales opportunities.
My Role
I led the website redesign from initial planning through launch. My responsibilities included:
- Establishing the project timeline, deliverables, and client expectations
- Leading biweekly client meetings and communicating project progress
- Coordinating with the design and development teams
- Writing and refining website content
- Presenting deliverables and managing client feedback and approvals
- Overseeing the integration between the new website and Salesforce
- Keeping the project aligned across the client, creative, and technical teams